Marie Austen

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Answers To Your Questions!

Rewards – The Elite Collective

The Elite Collective at Marie Austen is a loyalty program that thanks our elite members with the rewards they deserve! Membership is complimentary and allows you to earn points every time you shop, connect with us on social media, share with your friends, show your pride in the collective and more! You can redeem your earned points online for exclusive rewards: yes, it’s that simple!

The Rewards page lists various ways you can earn points. You can earn points by purchasing products, by engagement such as signing up for our newsletter, referring a friend or following us on social media. You can also earn points for instructional videos or blog posts if they are accepted for uploading or publication by our team.

All points reset every calendar year.

Your tier is determined by how many points you earned in the current calendar year! If some of your points were accumulated in the previous calendar year, they will not contribute to your tier advancement this calendar year.

  1. To purchase products by selecting this option at checkout,
  2. To earn free gifts by selecting these on the rewards page,
  3. Donate to charity by selecting this option on the rewards page.

Rewards points may not be combined with other offers.

My Order

In order to get your products to you as soon as possible, your order begins processing immediately after it’s placed. Once it’s processed, we’re unable to change or cancel it. However, if you need to return your order, please refer to the return policy.

Log in to your account and select “My Orders” in the “My Account” page to view your order and tracking details. If you don’t have an account with us, please have your order number ready and go here.

Be sure to check with your neighbors and post office for more information. Please note that we’re not responsible for lost or stolen packages, so please be sure to choose a secure delivery location. If you have any remaining questions, feel free to contact us.

We will be happy to help you! Your satisfaction is very important to us, please email us with your order number, the name of the damaged product and a photo of the damage.

Gluten-free, Vegan hydrating tint that conditions and glides on smooth. Nourishes with Shea butter that leaves your lips feeling soft and super supple. Paraben-free, Vitamin E infused lipstick creates luscious, kissable lips in just one simple glide. Great for wearing alone or layering. 

Vegan, Paraben-free, Gluten-free

Avocado Oil deeply penetrate in the skin and provides comfort and nutrition to lips.

Grape Seed Oil is full of antioxidants, vitamin E and linoleic acid which soothes, nourishes and repairs the skin. Vitamin E keeps the skin firm and smooth.

Jojoba Oil forms a barrier that effectively locks the moisture in and keeps the lips soft and supple.

Aloe Vera help to soothe and rejuvenate dry skin and chapped lips.

Green Tea smooth, hydrates and help fight free radicals and protect the delicate lips.

Ginseng Extract has soothing and revitalizing properties. It helps to brighten and rejuvenate the skin.

Hyaluronic Acid promotes collagen production, fill in wrinkles and plumps the lips.

Vitamin E helps to soothe and even the appearance of skin tone.

Vitamin C helps reduce the appearance of lip lines, hydrates lips to promote healing and rejuvenation.

For all other questions or technical difficulties please contact us.

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